At Dwelling Blocks, we strive to process your report submissions as quickly as possible. However, sometimes your submission may remain "In Progress" for more than 15 minutes. Here’s what you need to know:
Possible Reasons for Delay
Scheduled Maintenance:
The Uniform Collateral Data Portal® (UCDP®) performs regular maintenance every week from 11 p.m. ET on Saturdays until 5 a.m. ET on Sundays.Third-Party Processing Delays:
Occasionally, delays may occur due to issues or slowdowns with third-party systems.
What Should I Do?
No Need to Worry:
If your report submission is "In Progress" for more than 15 minutes, this is usually temporary. When this happens, Dwelling Blocks will automatically wait and resubmit your report once the third party is back online.
Important Notes
Upload Date is Preserved:
The upload date and time are recorded when you submit your report file. Any delays in processing will not affect your official report upload date.Completion Notification:
You will receive an email notification as soon as your submission is completed.
When to Contact Support
If your submission remains "In Progress" for more than 12 hours, please contact us:
Email: support@dwellingblocks.com
Help Widget: Use the Help widget on https://app.dwellingblocks.com/ for assistance.
Additional Resources
Handling Warnings and Errors
If your submission generates a warning or error, please refer to our dedicated article for troubleshooting steps.
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