Request Manual Report Submission

If a report submission encounters an error that cannot be resolved, the user can request a manual submission from the lender. This guide explains how the feature works and the steps to follow.

How to Use Request Manual Submission

• When a report submission cannot be processed due to an error, the assignment’s report details page will display button Request Manual Submission.
  
  
  
  

• Clicking this button will open a dialog with instructions and a step-by-step guide.
  
  

Steps to Proceed

1. Verify Your Report
   Ensure your uploaded correct report file and it accurate and fully complete.
   
   

2. Attempt to Resolve the Error
   Review any system feedback and, if possible, make corrections to the report. If you can’t resolve the error, continue to the next step. 
   Refer to the examples below what errors require assistance, or what should be resolved. 
   
   

3. Add Note
   Explain why error can be resolved and need manual upload assistance from lender.
   
   

4. Request Manual Submission
   Click the Request Manual Submission button in the dialog. Your lender will be automatically notified - no need to send emails or upload additional files.
   
   
   When the manual upload request is received by the lender, the status will automatically change to "Manual Upload Requested".
   

Important Notes

• You do not need to contact the lender directly or send files by email.

• You will receive an email confirmation after your request is processed.

• The system will capture the original submission date as the official upload time.

• If further information is required, your lender will reach out to you.