Request Report Error Override

If a report submission encounters an error that require override, user can request error override from the lender. This guide explains how the feature works and what steps to follow.

How to Use Request Report Error Override

• When a report submission cannot be processed due to an error that lender can override, the assignment’s report details page will display a button Request Override. 
  
  
  
  

• Clicking this button will open a dialog with instructions and a step-by-step guide.
  
  

Steps to Proceed

1. Verify Your Report
   Ensure your uploaded correct report file and it accurate and fully complete.
   
   

2. Attempt to Resolve the Error
   Review any feedback and, if possible, make corrections to the report. If you can’t resolve the error, continue to the next step.
   
   

3. Add Note
   Explain why error can be resolved and need override assistance from lender.
   
   

4. Request Override
   Click the Request Override button in the dialog. Your lender will be automatically notified - no need to send emails or upload additional files.
   
   When the override request is received by the lender, the status will automatically change to "Override Requested".
   

Important Notes

• You do not need to contact the lender directly or send files by email.

• You will receive an email confirmation after your request is processed.

• The system will capture the original submission date as the official upload time.

• If further information is required, your lender will reach out to you.